Privacy Statement

This Privacy Statement sets out how the Cuisle Cancer Support centre uses and processes any information that you give to us. We respect your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, transfer, process, use and disclose your data and sets out our security practices. The Cuisle Cancer Support Centre respects your rights to privacy and is committed to strict adherence to General Data Protection Regulations (GDPR) which became fully effective on 25 May 2018 as well as the provisions of the Data Protection Act 2018. Visiting this website and providing consent to use your personal data in accordance with this policy indicates that you the user have agreed to be bound by it. If you do not agree to these terms you should leave the website immediately.

Your Rights

1. Right of access – you have the right to request a copy of the information that we hold about you in accordance with Section 86 of the Data Protection Act 2018;
2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete in accordance with Section 87 and Section 89 of the Data Protection Act 2018;
3. Right to erasure – in certain circumstances, you can ask for the data we hold about you to be erased from our records in accordance with Section 87 and Section 89 of the Data Protection Act 2018 subject to the conditions set out above relating to paper or hard copy.
4. Right to restriction of processing – where certain conditions apply to have a right to restrict the processing in accordance with Section 87 and Section 89 of the Data Protection Act 2018.
5. Right of portability – subject to certain restrictions, you have the right to have the data we hold about you transferred to another organisation where we hold it in electronic form. This right of data portability applies to: (i) personal data that we process automatically (i.e. without any human intervention); (ii) personal data provided by you; and (iii) personal data that we process based on your consent or in order to fulfil a contract.
6. Right to object – you have the right to object & opt-out of certain types of communication. Please note that we do not engage in direct marketing of any kind to those who have either not subscribed to our database or made a request for information. We do not disclose or share your personal data with any third party. Any correspondence or literature that we send you will be requested directly by you.

Who we are

The Cuisle Cancer Support centre is a registered charity in Ireland (CHY 16450). This Privacy Notice is primarily directed to individuals who wish to contact us, to inquire about us and our services, to or just obtain information generally. If you wish to contact us on any issue regarding your data protection, the following are the contact options.

Post: Cuisle Cancer Support Centre, Block Rd, Portlaoise, Co. Laois, R32 Y8P2
Tel: 057-8681492

What information do we collect and how?

We collect information from you when you visit our website, register for our events or services or make a donation, subscribe to our email newsletter, or fill out a contact form. This can include name, address, email address and/or phone number.

How do we use the information we collect?

We use the information we receive from you to answer your query or to provide cancer support services, to communicate with you, to engage with you for fundraising events and activities, and to personalise information provided to you. We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made. We may also provide you with information about our services, activities or online content. You should only receive marketing emails or similar correspondence us if you have agreed to this.

How you can manage your personal data

You may unsubscribe from newsletters and other updates by selecting the unsubscribe button at the foot of every communication.  You can also update your details with us at any time via email at

Sensitive Data

Sometimes we may need sensitive personal data such as medical history and diagnostic details. When this is required we will process this by obtaining your explicit consent first.

Security – how we protect your personal information

Cuisle takes and will continue to take, all reasonable steps (which includes relevant technical and organisational measures) to guarantee the safety of the data you provide to us and we will only use the data for the intended purpose. If you submit any personal details via this website during any transaction it will only be used to directly engage with you regarding your query.

We provide reasonable and appropriate measures to protect personal information within our organisation against unauthorised or unlawful access, alteration, disclosure, or destruction. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. For example, we may disclose the total number of visits to our website. Anonymised details are shared with organisations such as the Irish Cancer Society for statistical analysis purposes and the improvement of services.

Cookies – See Our Cookies Policy HERE

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

How long do we keep your data for?

Service user information may be retained by us for up to 8 years following the end of the relationship with you to ensure we meet our regulatory requirements.  We are required to retain all counselling records for 7 years so our deletion cycle will be in the 8th calendar year after the end of the relationship. Fundraising information may be retained by us for up to 3 years following the end of the relationship with you. Volunteer information may be retained by us for up to 6 years following the end of the relationship.

If you do not think that we have processed your personal data in accordance with this policy, please contact us in the first instance. You can do this by email If you are not satisfied, you can complain to the DPC or exercise any of your other rights pursuant to data protection legislation. Information about how to do this is available on the DPC website at